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Case Study | Custom Manufacturer

TextRosey

LaunchWorkshop

Sponsor's Objectives New CEO wanted to both understand the essential workflows of a widely disbursed company (Europe, Asia, and United States) and discover areas to focus operational improvements.

Sales / Manufacturing / Delivery Situational Analysis
Download link to Process Triage Workflow Map for a custom manufacturer, illustrating process triage situational analysis.

Sales / Manufacturing / Delivery Points-of-Pain (Underinvestement symptoms)
Download link to Process Triage Workflow Map for a custom manufacturer, illustrating process triage points-of-pain.

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Business & Financial Impacts The primary goal was to promote better end-to-end team work across several complex workflows.
Workshop Days One 3-day session + 1 day documenting.
Process Triage™ Examinations Points-of-pain, workflow volume, speed, and milestone deliverable quality.
Participants Directors from each function + their process experts
Results CEO's objectives met, with several major action items, including a focus on Customer Support becoming move involved in new product proposal feasibility analysis.

Rosey's Remarks

The New CEO of this custom manufacturer used the session to understand all the moving parts and who was responsible for them -- a great use of Process Triage. This project included two workshops; one team mapped and triaged from Sales to Customer Acceptance, the other team handled the complex Customer Support Joseph Rosenberger, President, Process Triage LLCworkflows.

We triaged for process pain, speed, quality, and workflow risk points. This company had plants and offices scattered all over Europe and the United States, so the workshop was an excellent team builder.