| Sponsor's Objectives |
New CEO wanted to both understand the essential workflows of a widely disbursed company (Europe, Asia, and United States) and discover areas to focus operational improvements. |
Sales / Manufacturing / Delivery Situational Analysis
Sales / Manufacturing / Delivery Points-of-Pain (Underinvestement symptoms)
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| Business & Financial Impacts |
The primary goal was to promote better end-to-end team work across several complex workflows. |
| Workshop Days |
One 3-day session + 1 day documenting. |
| Process Triage™ Examinations |
Points-of-pain, workflow volume, speed, and milestone deliverable quality. |
| Participants |
Directors from each function + their process experts |
| Results |
CEO's objectives met, with several major action items, including a focus on Customer Support becoming move involved in new product proposal feasibility analysis. |
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Rosey's Remarks
The New CEO of this custom manufacturer used the session to understand all the moving parts and who was responsible for them -- a great use of Process Triage. This project included two workshops; one team mapped and triaged from Sales to Customer Acceptance, the other team handled the complex Customer Support  workflows.
We triaged for process pain, speed, quality, and workflow risk points. This company had plants and offices scattered all over Europe and the United States, so the workshop was an excellent team builder. |
